Thank you for purchasing coasters from ashtrayelegancehub.org. To ensure your shopping experience and after-sales rights, please carefully read the following return policy before requesting a return.
I. Return Request Time
To return an item, please contact customer service to submit a return request within 7 days of receiving the product. Requests submitted after this period may not be processed.
II. Eligible Return Conditions (This includes both opened and unopened products)
You can request a return or refund in the following situations:
The product has a quality issue;
The product was damaged during shipping;
The received product does not match the order contents;
The quantity of goods is significantly insufficient.
When requesting a return, please provide your order number, product photos, and a description of the relevant issue so that we can verify and process your request.
III. Return Conditions
To ensure a smooth return process, returned goods must meet the following conditions:
The product is unused and undamaged;
The product is in its original condition and does not affect resale;
The original packaging is intact, and all accessories are complete;
The product has not suffered any man-made damage, contamination, or other conditions that may affect resale.
If the product does not meet the above conditions, we may not be able to accept the return request.
IV. Situations Where Returns Are Not Supported
Generally, returns are not supported in the following situations:
The product has been used, worn, or damaged by the customer;
The product packaging is missing, severely damaged, or accessories are incomplete;
The return request period has expired;
Special offer items, promotional items, or customized items (if otherwise stated on the page);
Return requests based on personal subjective reasons rather than quality issues.
V. Return Process
The return process is generally as follows:
Contact customer service to submit a return request;
Customer service reviews the reason for the return and confirms whether it meets the return conditions;
If it meets the requirements, customer service will provide a return address and relevant instructions;
You return the product as requested;
After receiving the product and confirming it is intact, we will process the refund within 7-10 business days.
Refunds are usually returned through the original payment method; the specific arrival time depends on the processing speed of the payment institution.
VI. Return Shipping Costs
For returns due to product quality issues, wrong shipments, or damage during transportation, we will bear the return shipping costs. For returns due to personal reasons, the buyer must bear the return shipping costs.
If the package is refused without a valid reason, the buyer may need to bear the related costs.
VII. Handling Damaged or Abnormal Goods
If the outer packaging of the package you receive is obviously damaged, or the goods are missing, damaged, or soiled, please contact customer service as soon as possible after signing for it and provide clear photos. We will assist you in handling the relevant issues.
VIII. Contact Us
For returns, refunds, or after-sales inquiries, please contact us through the following methods:
Company Name: ASHTRAY ELEGANCE HUB LLC
Phone: (857) 833-8365
Email: [email protected]
Address: 1878 RAVENNA AVE SE EAST CANTON, OH 44730
We are committed to providing you with high-quality coaster products and excellent after-sales service. Thank you for your support and trust.